Blog
At EverTransit, we're constantly looking for ways to make managing transportation easier, more efficient, and more reliable. Our latest enhancements are designed to improve communication between dispatchers, drivers, and customers—giving your team greater visibility into every scheduled ride.
We're excited to introduce new improvements that help keep everyone informed and prepared while reducing the manual work required from your dispatch team.
Automated Email Ride Reminders
Keeping drivers and customers on the same page is essential for successful transportation operations. With Automated Email Ride Reminders, EverTransit automatically sends reminder emails before scheduled rides.
Reminders can be sent:
● 24 hours before the ride
● 8 hours before the ride
● 2 hours before the ride
● 30 minutes before the ride for last-minute bookings
For rides scheduled in advance, the standard 24-, 8-, and 2-hour reminders help keep drivers and customers informed and prepared.
But what happens when a ride is created inside the two-hour window?
EverTransit has that covered too. If a ride is created less than two hours before the scheduled pickup time, the driver and customer will automatically receive a 30-minute reminder instead.
This ensures that even last-minute rides benefit from an automated notification, helping drivers prepare for upcoming pickups and keeping customers informed.
New Ride Notification Logs
To make managing your rides even easier, we've added Ride Notification Logs.
If you have "Send reminder mail to customer and driver" enabled, dispatchers can now see exactly when reminder emails were sent.
The Ride Notification Logs display the precise date and time reminder emails were sent to both the customer and assigned driver, providing greater visibility into every scheduled trip.
Driver Ride Confirmation from Email
We've also made it easier for drivers to confirm their upcoming trips.
After initially accepting a ride in the EverTransit Driver App, drivers can confirm their ride directly from the reminder email—eliminating extra steps and making confirmations more convenient.
Dispatchers can immediately see the driver's confirmation status in the Dispatch Portal:
● ✅ Green check – Ride confirmed by the driver
● �� Orange clock – Waiting for the driver's confirmation
This real-time visibility helps dispatch teams quickly identify rides that still require driver confirmation and proactively follow up when needed.
Already on EverTransit? Turn reminders on today under Settings > Notifications.
Not yet? Start your FREE 30-day trial and discover how EverTransit can help you run a more efficient fleet:
https://signup.evertransit.com/